Terms & Conditions
We have endeavoured to make ordering the awards and gifts you require as simple as possible. However, when items require engraving or printing and you would prefer to talk to a member of our staff in more depth, please do not hesitate to call us and we will help and advise you in order to make your purchase more personal.
All sizes quoted on our website are approximate and can vary slightly. Any reference to gold or silver is for the colour only unless otherwise stated.
All prices on this website are inclusive of VAT.
Our standard delivery is 5-7 working days from the date we receive the order. We off an express service which subject to stock can be dispatched within 48 hours depending on the date the order is required. We will advise customers if any product is out of stock.
To keep delivery costs as low as possible, we use Royal Mail special delivery for small or less fragile single items, and larger orders will be sent via overnight carrier. We can offer a Saturday delivery service at an extra cost; customers would need to contact us for details prior to ordering. Deliveries are not made on Sundays or Bank Holidays.
Please remember to state when ordering the latest you need to receive your order by.
We guarantee that for any reason you are unhappy with any trophy or award purchased from us, we will exchange it or refund the cost if returned within 7 days of delivery.
Unfortunately, items that have been engraved or printed directly onto are not returnable unless the error is with us. For your own protection we recommend that you use a recorded delivery service for returns. This does not affect your statutory rights as a consumer.
All our customer information is kept confidential. We do not sell or share customer details with other companies, which means you will not receive unwanted mail from other sources as a result of purchasing through our Company. We do however from time to time mail shot our customers to inform them of any special offers; if you do not wish to receive their information please do let us know.